Travel Assurance: Cruise with Confidence
Our Commitment to your Health & Wellbeing
Our commitment to our guests, the guest experience and their health, safety and wellbeing remains our key priority.
Scenic Group works closely with the Cruise Lines International Association (CLIA), State and Federal governments, and local and international Government Health agencies to ensure our protocols meet and exceed the latest regulatory requirements. In addition, we are continuously implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience.
Be confident when voyaging with us on your Scenic Eclipse cruise.
Our Captains and dedicated crew are committed to delivering a world-class and personalized service during your journey.
Our on board crew commits to high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless.
Our ships are equipped with state-of-the-art HVAC (air circulation) systems. These systems ensure there is no re-circulation of inside air on board the ship. When you are relaxing in your suite you will be breathing air from outside the ship that is directly channelled to your suite.
The World’s First Discovery Yachts have been designed with an unwavering commitment to safety and excellence. The Polar Class 6 rated yachts feature state-of-the-art technology including customized stabilizers, 50% larger than other ships to provide greater stability; a strengthened hull; forward bow thrusters; and an electronic Azipod propulsion system, enabling safe and comfortable navigation.
As your 5-star floating hotel cruises through some of Europe's most iconic waterways, you'll witness the awe-inspiring beauty on the river banks and also human engineering at its finest.
Water locks were introduced to enable seamless navigation on Europe's rivers. Influenced by Leonardo da Vinci's clever designs, these ship elevators efficiently raise or lower vessels to overcome water level variations. They are a true engineering marvel, with some as high as 82 feet.
Our state-of-the-art Scenic Space-Ships are designed to easily convert and fit under bridges. However, despite detailed planning, some days Mother Nature simply doesn't cooperate. Our European offices closely monitor water levels and swiftly address navigation challenges to minimize disruptions.
Scenic may need to make changes to your itinerary or provide alternative arrangements during your journey. A deviation may be a minor disruption, involve changes to your itinerary or involve alternative accommodation depending on the specific circumstances.
Minor disruption
Minor disruptions may occur during the cruise. This could include for example an inability to sail for part of the day, using coaches to transfer guests to an alternative Space-Ship or changing ports of embarkation/disembarkation to an alternative destination.
Changes to itinerary
Coaches may be used to transfer guests, while continuing to be accommodated on your Scenic Space-Ship. A disruption may also require your Scenic Space-Ship to continuously cruise without stopping for sightseeing.
Alternative Accommodation
Accommodation may need to be provided off-ship in hotels with all meals provided. To the best of our ability, we ensure hotels are of similar standard to your Scenic Space-Ship. Meals will be included, however, alcoholic drinks and amenities such as butler service, may or may not be included.
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